After a few months living in the middle of the COVID-19 pandemic, an increasing number of field service companies have had to deal with major handicaps and disruptions. Most of these are linked to the service management software they use, mainly due to two reasons: either they need to start using one, or the program […]
Elena Santos
Scheduling optimization: being productive in COVID-19 times
The COVID-19 pandemic is having a huge impact on every type of business. That, of course, also includes the field service industry. As part of the measures adopted to prevent the spread of the disease, many field service companies have encouraged their staff to work remotely. But how can you maintain an efficient scheduling optimization […]
Field team management software for customers
When you decided to open your field service business, customer management wasn’t probably in your top priorities. Therefore, you didn’t take the time to search for, test and start using a field team management software tool. You just wanted to work, make your business grow, and yes, earn some money on the way. However, you […]
3 reasons to use job dispatching software
Running a field service company is a serious challenge that requires you to be on top of a bunch of different aspects: customers, work orders, inventory, invoicing… and of course, job dispatching. The approach you take regarding this key element in field service business can have a deep impact on the efficiency of your work […]
Dispatch scheduling software: 7 benefits for your company
Running a field service business means facing a few extraordinary challenges in your daily tasks. And in most of these situations, using a dispatch scheduling software can really make a difference. Field service companies usually operate in various areas of work. They can cover from medical installations in huge hospitals to small domestic plumbing issues […]
Service scheduling software and its positive impact on your business
There are clear benefits when using a service scheduling software in your field service company, the most important of which is increasing the company’s productivity. Actually, 55% or field service organizations consider technology a key element for investment. When you take the leap into technology-assisted business management, and decide to adopt a service scheduling software […]
Custom field service software: top 2020 trends
These are undoubtedly unprecedented times, which have caused important changes for field service companies and the way they manage work with their custom field service software, like Synchroteam. Now that we’re already in mid-2020, it’s time to take a look back at the past six months and analyze the top trends in field service. A […]
How to retain customer loyalty in the COVID-19 outbreak
The coronavirus pandemic is like an earthquake, followed by a tsunami. It has shaken the pillars of human society worldwide, impacting it both at an economic and sanitary level. Even today, meses after the outbreak was detected in China, the way you work and do business in your field service company is still affected. And […]
5 tips for better emergency response
Acting quickly in an emergency, like the one we’re immersed right now due to the COVID-19 pandemic, is vital. Unlike other industry areas, field service is generally considered an essential service. This means they’re expected to deliver an emergency response in a timely manner. In other words, your field service company cannot afford to stop working in these times.
How to manage a virtual field service office during the pandemic
The reality of managing and running your field service company has dramatically changed over the course of the last few weeks. The COVID-19 pandemic has turned the world upside down and altered the way we work and interact with each other. Amidst the chaos, your field service company probably falls into the category of essential […]