When you’re in charge of a field service company, you need the best tools by your side to make your work easier. And above all, more profitable. Maybe you’re in the HVAC business, or you run a small maintenance shop. Perhaps you’re the manager of a team of technicians in the plumbing or telecom fields. […]
Category: General
Custom field service software: top 2020 trends
These are undoubtedly unprecedented times, which have caused important changes for field service companies and the way they manage work with their custom field service software, like Synchroteam. Now that we’re already in mid-2020, it’s time to take a look back at the past six months and analyze the top trends in field service. A […]
Top customer experience: 10 ideas to go back to basics
Technology can help deliver a great customer experience, there’s no discussion about that. But besides artificial intelligence, digital assistants, big data, internet of things and all those other tools derived from today’s technology, sometimes all you need is to go back to basics. Surely modern communication systems enable you to keep in touch with your […]
Customer support in field service: how to make it good and fast!
In today’s world, customers are not familiar with the concept of waiting. The immediacy of technology has spoiled them, and they’re used to obtaining what they want or they need right now. And of course, the same applies to customer support in field service. In fact, 66% of customers feel that valuing their time is […]
HVAC business: top challenges for 2020
When we approach the end of the year, we tend to ask ourselves the same questions: how will things go for my company? And, in the case of HVAC business, what obstacles will be waiting for me? Firstly, let’s start with the good news: the HVAC business has a positive outlook.With the hot summers and […]
Field service management: the 4 main pillars
In field service management, like in any other modern industry, there’s a growing demand for efficiency, accuracy and outstanding customer service. This means, of course, that field service software like Synchroteam must keep up with the times and pack new features with each new version that meet those demands. Now that we’re moving in the […]
How HVAC business software helps you stop wasting time and money
You’ve taken all the right decisions, you’ve hired the best HVAC technicians out there, you’re working long hours… and yet the profits of your business don’t live up to your expectations. Is there something wrong? Don’t worry. Sometimes even the most hard-working field service company owners need help organizing their business operations. If you’re putting […]
Dispatching software: the top 5 features you need
Dispatching software can help different types of business run things more smoothly – especially in the HVAC field. There are a lot of reasons why HVAC companies decide to adopt dispatching software as part of their strategy, in order to improve workflows for their employees and provide a better service for their customers. As one […]
Field service management solutions in slow season
We already know field service management solutions can really make a difference in the HVAC business and take you over your competitors in no time. They help you manage schedules, optimize field routes, keep inventory under control and generally make happier customers. But, can field service management solutions also help you with your company when […]
HVAC industry and goals for 2019
We’re already almost a whole month in the new year, so it’s the perfect time to revise the current trends in the HVAC industry and start working on your goals for 2019. Because you have already define your New Year Resolutions, right? To be honest, there’s a lot going on. We already talked about the […]