Chances are, your field service business has been cutting down on paper – either on purpose or gradually – for a while now. But what if I told you that it wasn’t just the way field service is going these days, but a natural cultural change to data management and something your business really needs to get behind?
Category: Best practices
Don’t let smartphones diminish field service productivity
Field service productivity has seen a huge boost with the growth of FSM software. Being connected makes everything easier – dispatch software makes scheduling jobs more efficient while GPS mapping services mean you know where everyone is, and can attend the next customer as quickly as possible. For the technician in the field, being connected […]
Field service security keeps customers happy
As field services are using more and more cloud-based technology and cloud/mobile hybrids like Synchroteam, it’s essential that employees take security seriously. Field service software is secure, but people are still an essential part of the system. It makes sense to ensure they’re not the weakest link.
Customer experience in field service
Ask any old-school business guru for their secrets to success and customer service will be somewhere near the top. Along with an excellent product and value for money, customer service has always been one of the pillars of good business practice. But things are changing, and the customer service of old has been replaced with […]
Field service: sexing up your “boring” business!
Are you ready to bring sexy back to the plumbing business? No? Good! Yes, it might have been misleading, but I just used the word sexy to grab your attention. Let’s face it, most field service businesses aren’t, but that’s ok! Attempts to sex up “boring businesses” usually ends in disaster, and the ones that […]
Fighting resistance in your quest to automate
Back in January, I showed you why field service automation is a great idea. If you’re still not using a tool like Synchroteam, though, something’s obviously gone wrong. You’ve hit a roadblock. This roadblock is most likely coming from somewhere else in the company. Obviously, if you’re the one reading these articles, agreeing with me, […]
Millennials in field service – are you ready?
Back at the end of 2014, Business Insider published a report on millennials – the generation that comes after Generation X – and it made quite the impact. Such an impact, in fact, that now, nearly 6 months after publication, people are still talking about it. And guess what? So am I. I’ll admit it, […]
New year, better schedule: 4 easy steps to schedule optimization
Make 2015 the year your scheduling shines. Today we’ve got 4 easy optimisations you can make to your scheduling set-up, even if you’re all alone on the job and don’t have much time or resources. If you get started now, you’ll be able reap the benefits immediately, but they’ll also have a long-term improvement on how your business works. I suggest one point a week for the next month, and by Valentine’s Day, you’ll be head over heels in love with your new, improved schedule!
Synchroteam reviewed by independent analysts, Eval Source
In February 2012, independent software analysts, Eval Source, reviewed Synchroteam to find out if the field service tool makes for a good mobile workforce management system. Eval‐Source’s analysis was based on its own custom vendor script, designed to validate and/or disprove vendors’ claims. The script was specifically prepared to identify functionalities and form an impartial analysis and software review for a Mobile Workforce Management Solution. For the full review please download the complete report. […]
Synchroteam March update is now live!
We are pleased to announce a major release for Synchroteam.com. This release will provide a +20% efficiency improvement managing recurring tasks!