There are clear benefits when using a service scheduling software in your field service company, the most important of which is increasing the company’s productivity. Actually, 55% or field service organizations consider technology a key element for investment. When you take the leap into technology-assisted business management, and decide to adopt a service scheduling software […]
Category: Field Service Businesses
Custom field service software: top 2020 trends
These are undoubtedly unprecedented times, which have caused important changes for field service companies and the way they manage work with their custom field service software, like Synchroteam. Now that we’re already in mid-2020, it’s time to take a look back at the past six months and analyze the top trends in field service. A […]
How to retain customer loyalty in the COVID-19 outbreak
The coronavirus pandemic is like an earthquake, followed by a tsunami. It has shaken the pillars of human society worldwide, impacting it both at an economic and sanitary level. Even today, meses after the outbreak was detected in China, the way you work and do business in your field service company is still affected. And […]
5 tips for better emergency response
Acting quickly in an emergency, like the one we’re immersed right now due to the COVID-19 pandemic, is vital. Unlike other industry areas, field service is generally considered an essential service. This means they’re expected to deliver an emergency response in a timely manner. In other words, your field service company cannot afford to stop working in these times.
How to manage a virtual field service office during the pandemic
The reality of managing and running your field service company has dramatically changed over the course of the last few weeks. The COVID-19 pandemic has turned the world upside down and altered the way we work and interact with each other. Amidst the chaos, your field service company probably falls into the category of essential […]
COVID-19: key points for field service business
In this blog we usually talk about the different ways technology can help you with your field service company. From social media to field service software like Synchroteam, technology can make a difference in your business. However, in the last few weeks the world is facing an unprecedented crisis caused by COVID-19… and everyone must […]
5 tips for field service pros to minimize the impact of coronavirus
It’s everywhere these days – and we’re not referring just to news outlets and social media platforms. Coronavirus is not a just a public health risk anymore. It’s responsible for manufacturing shutdowns, event cancellations and heavy fluctuations in the stock market. All of which, in turn, can have a negative effect on the field service […]
The 7 habits of a highly effective field service company
Have you heard about The 7 Habits of Highly Effective People? You probably have, because this book by Stephen Covey has sold more than 25 million copies worldwide since it was first published back in 1989. But why are we talking about books in a field service blog? Because it turns out that many of […]
Team routing: how technology can help you!
What is team routing, exactly? Well, imagine you’re in charge of a field service company (easy to picture, I guess), When you’re in this position, your success depends on several key elements. For starters, you need a team of highly skilled technicians who can work efficiently with professional results. You also need to have a […]
Top customer experience: 10 ideas to go back to basics
Technology can help deliver a great customer experience, there’s no discussion about that. But besides artificial intelligence, digital assistants, big data, internet of things and all those other tools derived from today’s technology, sometimes all you need is to go back to basics. Surely modern communication systems enable you to keep in touch with your […]