In today’s world, customers are not familiar with the concept of waiting. The immediacy of technology has spoiled them, and they’re used to obtaining what they want or they need right now. And of course, the same applies to customer support in field service. In fact, 66% of customers feel that valuing their time is […]
Month: December 2019
Field service business: the yearly review!
We’re reaching the end of December, and this means another 12 months are already officially in your field service business books. Remaining in the market for a whole year is already a victory, but besides profits, there are other ways to evaluate the success of your company during the last 12 months.