Technology can help deliver a great customer experience, there’s no discussion about that. But besides artificial intelligence, digital assistants, big data, internet of things and all those other tools derived from today’s technology, sometimes all you need is to go back to basics. Surely modern communication systems enable you to keep in touch with your […]
Month: January 2020
Field service trends to expect in 2020
From upcoming cutting-edge technology and growing customer expectations, to new service delivery models and an evolving workforce, surely there are many important changes and field service trends coming to the industry in this year. And in order to stay ahead of competitors, one needs to be flexible, anticipate customer needs and adapt to new times […]