Adopting technology in any company is generally a good idea. Modern devices and software can help connect different departments in the office. They can also optimize workflows and processes. But these benefits, common to most businesses, can be especially fruitful when it comes to field service companies when they start using service dispatch software.
A good service dispatch software tool can help any field service business in many areas: from dispatching technicians to the field to collecting payments. Technology can be the perfect business partner in all daily activities. It’s also a great way to keep everyone connected, even when they’re out of the office.
Service dispatch software also helps you reduce costs. For instance, it finds the perfect route for technicians, so that the trips to a bunch of customers don’t take that much time and cost so much fuel. What’s more, if the service dispatch software app you choose has mobile support (like Synchroteam!) you could implement a BYOD policy in your company and allow your workers to install it on their devices. Thus you would be saving a considerable investment in new hardware. Not to mention the benefits service dispatch software brings to customer support.
Service dispatch software benefis customers
How does this technology benefit customers, exactly? Well, for starters, it allows technicians in the field to remain connected to the headquarters back at the office. That means they have direct access to all the information they may need, from work estimates to current stock of a certain part. Thanks to service dispatch software, customers can have their questions and requirements answered in almost no time.
Does your software of choice have a mobile version? Your team in the field will be able to use it to report any delays on their way, so that you keep your customer conveniently up to date. Mobile technology also lets you always deploy the nearest technician to the job, which saves time and fuel. Therefore both workers and customers can quickly adapt to any changes or interruptions to the expected schedule.
With a service dispatch software tool on their portable device, technicians can also invoice the customer on the spot, right after finishing the job. In this way they expedite the payment process, and the sooner you get paid, the better!
Better organization at work
Sometimes you’re so absorbed in your day to day routines that you lose perspective. Everyday is busy with calls, estimates, jobs, invoices, inventory tracking… but sometimes being busy doesn’t necessarily mean you’re doing your best.
If you just stop for one minute and think about it, you may find that your company is busy because your schedule is inefficient. Maybe your technicians have to visit the same customer several times, because they missed certain tasks. Or they have to travel back and forth between the customer and the office to pick up necessary paperwork. Documents that, by the day, can easily get lost because they don’t have a digital backup copy.
In other words, the cost of not stopping to evaluate the benefits of adopting a service dispatch software is too important not to take it into account! You could be losing revenue, customers and employees every day that goes by.
So, what if you take the necessary time to consider implementing a system that helps you optimize all these work processes? Adopting a service dispatch software tool surely requires an initial investment and training time, but it’s well worth the effort. A system like Synchroteam, for example, is designed to help you get better organized, be more efficient, keep all your paperwork in order and provide your customers with a better service.
But don’t take our word for granted when you can see it by yourself! Download the Synchroteam free demo now and start improving your field service business today.
Image by Gerd Altmann
