Before making any kind of purchase, it’s only natural that we want to make the most of every bank note we spend. This is why most of us ask for advice in our circle of peers (family, friends) before making a decision. They’re people we trust, and therefore we also trust their opinion. But in the last few years we’ve also learnt to trust a different source of information: online reviews. And that includes, of course, field service software reviews. That is, information and opinions about field service software applications such as Synchroteam.
Investing into software licenses is no different from making a more traditional purchase. It implies spending money, and surely every field service company wants to make sure they’re choosing the best option before proceeding to checkout. Usually these companies go through a long process that includes analyzing several options and, of course, reading field service software reviews that other users have published online.
These field service software reviews are crucial in the decision-making process. They give companies of similar sizes and business areas a valuable insight about what’s best and worst in each field service software. Also, these reviews explain each company’s experience from a practical point of view, because they’ve actually used the program. In the end, they’re really helpful when it comes to choosing the best alternative in field service software.
While companies could simply ask each other for this information, in the end field service software reviews make the process a lot easier. A bit of Internet research is enough to learn about any field service software app you may be considering buying for your company.
Who benefits from online user reviews?
In this article we’re talking about field service software reviews, but of course any kind of company could benefit from their customers’ reviews. They provide valuable feedback both for buyers and sellers.
This is why there are many different types of organizations that could benefit from online customer reviews. For instance, SaaS companies (Software as a Service), for which reviews can almost help as a buying guide. Or even sellers of physical products that you buy offline: office equipment, stationer, or technology devices, to name a few.
What are the advantages of customer reviews?
In short: quite a few. What’s more, there are specific websites that have been especially designed to display customer reviews. So, if you own a field service company, the field service software reviews you can read on those websites can be really helpful for your business.
Why? Because these field service software reviews are the base to create product rankings (based on user satisfaction and usage). And this information comes in really handy for the company trying to choose a field service software.
How to get more user reviews
Whether you’re the owner of a field service company in any business area (HVAC, telecom, plumbing…) or the developer of a SaaS product, you already know user reviews are important. When trying to obtain more of those field service software reviews on the web, there are a few incentives you can use with your customers:
– Find your happy customers. Create a survey and find out how willing your customers are to recommend your brand to another person. The survey could just have one simple question such as “How likely are you to recommend my service to a friend?”. The customers’ answers will let you know how loyal they’re to your product.
– Ask for the review. Don’t be shy! Many customers will leave a review if you simply ask them politely to. Because it means you’re interested in their feedback, and willing to take it into account. You can ask by a simple phone call, a follow-up email or even a message posted on your social media profiles.
– Reward users who leave a review. Here you must tread carefully, because you don’t want to give the impression that you’re buying positive reviews. You could offer a small reward in exchange for a review, such as a gift card or a discount, no matter if they’re positive or negative.
As a field service company, the more field service software reviews you can read before making a decision, the more accurate that decision will be. Plus, most field service software apps offer trial versions so that you can try them out before the purchase. Download Synchroteam’s free demo now and take it for a spin!
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