Using a dispatch scheduling software such as Synchroteam for your field service company is always a good idea. It makes workflows more efficient and team management a lot easier. In other words, you’re more productive and therefore can achieve more profit.
However, it’s also a good idea to make sure you choose the right dispatch scheduling software for your business. This should be, in fact, your top priority. Just think about it! Office dispatchers and schedulers play a really important role in the company. Thanks to their efforts, technicians out in the field can work as a team. So you need to ensure that you’re equipping them with the best possible tool… the one that will take your business to the top!
So, the big question here is: how do you know that the dispatch scheduling software you’ve chosen is the right tool for your team? There isn’t just one answer for this. You need to focus on four main areas. These are the four key features that the dispatch scheduling software of your choice should have, if you want it to really contribute to the success of your field service company. Here they are!
Job mapping capabilities
Knowing where your teams of technicians are at any time, and what their next planned routes are, is vital for your business. So, you should definitely have this in mind when searching for the right dispatch scheduling software. Synchroteam includes a top-notch job mapping feature that keeps you up to date with this information.
Not only that: this mapping tool also allows you to adapt routes and adjust schedules manually when necessary in a very easy way. All changes are synced automatically, so that the system keeps everyone on the same page.
A smart dispatch scheduling tool
Any field service management software is already very helpful when it comes to scheduling jobs. It turns the burden of manual scheduling into an easy, one-click operation. So when looking for the right dispatch scheduling software, make sure it has a powerful scheduling tool!
For instance, Synchroteam features ScheduleAssist, which analyzes the current schedule and suggests the best time slot for a new job based on that information. Plus, it takes different factors into account, such as travel distance, specific customer needs and the skills required for the job.
Quick access to information
Using a field service management software such as Synchroteam has multiple benefits. First, it’s a dispatch scheduling software tool with which you can manage teams and jobs more easily. But besides that, it’s a comprehensive tool to manage almost every aspect of your daily workflow. And you can do this anytime, anywhere, thanks to its mobile app.
What’s more, your technicians can also use this same mobile app for many different tasks. They can, for example, review their current schedule and receive alerts if there’s any change to them. They can also revise customer history before starting the actual job. And once this is done, they can even invoice the customer right on the spot. This is how the right dispatch scheduling software makes communication a lot easier, and helps you save time and money!
And above all… scalability!
As your business keeps on growing, this is also one of the main features you need to check when looking for a dispatch scheduling software tool. Because this tool will need to be flexible, in order to accommodate the ever-changing needs of a growing team.
Synchroteam is designed to be a robust business software companion, but at the same time have enough flexibility to continue to meet your needs, as your business keeps growing.
And the best part is… you can check it by yourself! Download the Synchroteam free demo and try one of the best dispatch scheduling software tools available today!
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