HVAC companies have always faced great challenges in the field service industry area. Luckily, they’re the kind of challenges with which the right HVAC field service management software can lend a helping hand.
On the one side, you have the usual installation and maintenance jobs, which need to be properly scheduled. This is really important, in order to make the most of the HVAC technician’s time.
On the other hand, you must also take into account any possible emergency calls that may come through during the day. These also need to be scheduled, which means last-minute changes to the planned work.
And on top of that, we find that a bunch of HVAC companies are still relying on paper-based processes to manage their workflow. This can only make things more difficult when trying to adjust the schedule and allocate new jobs to technicians. Without a proper HVAC field service management software, it’s hard to keep the whole team on the same page and make information available to everyone in real time.
As technology evolves, so do the expectations and requirements of your customers. So if you really want your HVAC company to keep pace with today’s advancements in the field service industry, you need to start using an HVAC field service management software application. Here’s what this kind of tool will help you achieve:
Eliminate paperwork
Paper-based work processes are highly inefficient and prone to errors. And in the end, all of this makes you waste time, money and resources. Without a digital system in place, technicians have to make more trips to and from the office, and administrative processes take longer. Just invoicing your latest customer for the job completion can take a few days!
With an HVAC field service management software like Synchroteam you can solve this problem very easily. The system generates all work orders, and scheduling them is a lot easier. As a result, technicians can significantly reduce their office trips, and you can streamline the whole invoicing process.
More efficient service jobs
As soon as you start using an HVAC field service management software such as Synchroteam, you’ll realize it’s a great way to make all work processes more efficient and be more profitable.
For instance, Synchroteam allows you to assign new jobs to technicians and make changes to the current schedule in real time, while keeping everyone up to date via the mobile app.
Some other really useful tools are the dispatch and the GPS tracking capabilities, together with the possibility to track time and make sure technicians are paid accordingly.
In general terms, adopting an HVAC field service management software can save many working hours every week. Technicians can accept new jobs faster, and once those are finished, they can immediately move on to the next one. By eliminating the idle time between jobs you make your HVAC company more efficient and increase revenue-producing hours.
Improved customer service
When you’re not using HVAC field service management software apps in your HVAC business, managing customer service can be a little chaotic. You may receive new jobs via phone calls or actual visits, and then need to relay those to the technicians. They would have to keep track of those on paper, and return completed work orders to the office at the end of each day. All in all, it takes too much time!
With the help of an HVAC field service management software, the whole process becomes a lot easier. You can use the schedule and dispatch tool in Synchroteam to assign new jobs to the next available technicians as they enter the system.
Also, keeping track of material and pieces of equipment is really simple, thanks to the inventory tracking utility. What’s more, this tool may even help you predict customer needs. For example, if you notice that the last few customers you’ve visited all have the same kind of HVAC installation, it makes sense to carry more replacement parts for that specific brand and model.
All in all, an HVAC field service management software can make your job easier, each day, every day. See the difference for yourself with Synchroteam’s free demo!
Photo by Mike van Schoonderwalt
