Using service dispatch software tools can yield many benefits for any organization that employs field service teams. Because FSM (field service management) has the power to change businesses and their interactions with clients.
FSM can assist companies in monitoring and controlling their carbon footprint, and therefore achieving their sustainability objectives. Service dispatch software helps in this task by facilitating asset visibility and traceability. Additionally, it can aid in lowering carbon emissions, which translates into lower energy use and higher efficiency.
Want to learn more? Here are five ways in which you can lessen your carbon footprint with the help of the right dispatch software.
1. First-time fix percentages
Fundamentally, service dispatch software improves visibility into the assets’ maintenance history and the parts that are still serviceable. This helps provide field service companies with the technicians, parts, and credentials necessary to fix assets correctly the first time. And of course, if you’re able to lower the number of truck trips to customer locations, this lowers carbon emissions!
2. Appropriate time management
Most service dispatch software apps have scheduling engines. And these are growing increasingly intelligent, thanks to the implementation of AI. Algorithms can now include real-time traffic information, for example. They also support group technician visits based on proximity, and optimize routes to cut down on driving times.
Schedulers can make better decisions and make sure they are sending technicians with the necessary skills to fix equipment the first time around. In order to maximize resource usage optimization, schedulers use data gathered by the service dispatch application. Things such as how many engineers, what kind of skills, and where they will be needed in the future. Field service companies can therefore minimize their carbon footprint by stationing qualified technicians near the assets they must support.
3. Analytical prediction
You can more accurately anticipate when assets will fail by utilizing service dispatch software together with analytics and remote monitoring. By using precise asset data, this technology enables businesses to carry out preventive maintenance programs. And these programs help lower the number of emergency call-outs and unplanned asset failures.
Additionally, this kind of software enables businesses to use remote engineers more effectively to address asset-related problems. Service providers can boost remote asset support while also assisting clients in making better decisions. This is something that can help lengthen the systems’ expected lifecycle.
4. Smart stock management
A better knowledge of the causes of asset failures and their components gives field service companies valuable data. This information can in turn help you manage your inventory. It makes financial and environmental sense to use data analytics to optimize inventory. Because managing the supply chain for parts can be expensive and have an impact on the environment.
By employing predictive data to pinpoint the essential components required for a service repair, service dispatch software helps companies reduce emergency shipments. And therefore, the carbon footprint they cause is also smaller. Field service businesses can begin to reconsider their approaches to inventory planning. Maybe a good idea is to use localized stores to put their field engineers and customers closer to one another. Or, who knows, even experimenting with 3D printing on demand!
5. Carbon-Neutral Research and Development
Research and Development teams can benefit from service dispatch software. Service teams can collaborate with product development and reliability engineering teams in creating more energy- and carbon-neutral designs.
This also holds true for upgrades, which are necessary in order to increase efficiency. Should systems be upgraded or replaced to make them more sustainable? Data gathered by service dispatch tools can help in making these environmentally friendly decisions. It’s also an important aid in the adoption of a circular economy approach to products. This way of thinking not only lowers carbon impacts but also lowers costs and boosts customer satisfaction.
In other words, field service businesses can use their service dispatch software solutions to benchmark current performance in terms of sustainability. They can establish goals such as first-time fix, recycling or asset failure rates, and measure their success. In the past, this was difficult or impossible because of the lack of proper systems. But now companies can obtain real data to assist in their pursuit of sustainability.
Are you ready to take the leap? Download Synchroteam’s free demo and start your journey towards carbon neutrality with your field service business!
Image by Cup of Couple
