Field service companies require robust technology in order to optimize workflows and deliver optimal customer care. And here’s where a good software tool for field service can lend a helping hand.
They have to cope with the difficulty of optimizing routes and dispatching technicians appropriately. Not to mention providing high-quality customer support! And of course, they also need to get a comprehensive real-time summary of all their planned activities.
Does your field service business have these necessary skills? There is a solution that will enable you to focus on what matters most: the development of your company!
Field services organizations are operating in more competitive and tough markets. Many businesses have demonstrated the courage to move quickly. They have seized the opportunity to accelerate their transformation. And they’ve done so with the use of technology! Thanks to the help of a software tool for field service that may increase their operational efficiency.
Taking this into account, what requirements should we set for these software tools? So that they satisfy the requirements of both field service teams and dispatchers. Let’s take a look!
6 top qualities in a software app for field service management
There are a few basic features you should require from your software tool for field service. We’ve compiled a list of 6 of them, each of which will meet your needs both in the office and during regular company operations.
1. Access anytime, anywhere. From any location and on any device, with additional access options available based on the user’s position within the company.
2. Efficiency in the distribution of work. In a way that takes into consideration the technicians’ locations, expertise, availability, and work schedules.
3. Real-time control over jobs. Being aware of completed tasks, those in progress, and those still pending. It would be a kind of work journal that updates in real time on the state of each job completed by technicians.
4. Field-based data gathering. Including several different forms that allow field technicians to gather data while working. Also, being able to share them with their coordinators in real time. And of course, having the possibility to work offline.
5. Route optimization. Using technology such as geopositioning to your advantage. So that you have a record of jobs completed by technicians in real time, based on their physical location.
6. Robust reporting system. Reports that provide users with several customization options. Including, of course, the ability to export any kind of report for further processing.
Advantages of a software app for field service according to dispatchers
Being a field service company, here at Synchroteam we have extensive experience with deployment projects. And we know how a software tool for field service can really help with those. For instance, dispatch managers have very particular needs, and here’s how they could benefit from these tools:
- Broad adaptability, capable of meeting the demands of any kind of business.
- Enhancement of reliability and confidence in information management.
- An increase in field technicians’ productivity.
- Increased operational cost control, from optimal planning to quick technician dispatch.
- Efficient planning of routes across the whole area, thanks to geolocalization.
- Real-time management, organization, and coordination of daily activities.
- Improved customer service eventually increases loyalty.
As you can see, most of the needs and benefits of a software tool for field service revolve around the idea of “real time”. We are long past the days when employees had to carry books all day long. Or when they had to fill in paper forms at the end of the day. Or when information had to be uploaded and synced manually. These old procedures should be removed from daily work as they are nothing more than a bottleneck. It entails a loss of production and time.
Synchroteam is a software tool for field service that satisfies all of the aforementioned needs. It allows any field service organization to manage the activities of its mobile workforce. Since it is a cloud-based solution, it has many more benefits. Check them all by yourself with our free demo!
Image by Kampus Production
