These are good times for a field service business. Their current technological and financial circumstances have recovered from the 2020 pandemic. With great effort, they continue transforming their business and thriving.
On the one hand, field service management and artificial intelligence have all seen substantial functional and technological advancements. On the other hand, there has been a significant cultural shift towards digital transformation and its 100% client-centered focus. Not to mention, management in any field service business is becoming more and more conscious that innovation and technology may be profitable investments!
Field service software and other ways to transform your business
We’ve often talked about the importance of the digital leap in field services companies; this idea is directly related to the way field service companies are changing. Transforming a traditional field services organization into a modern one involves two key ideas: business culture and innovation and technology.
With these two concepts, you can successfully transform your field service business. And here are the main 7 points to make it possible. By doing this, you’ll be completely competitive in the digital world. What’s more, you’ll ensure that your clients are completely satisfied with the service you offer:
Invest on innovation and technology
The key pillars supporting the transformation of your field services are innovation and technology, which enable ongoing process optimization. Select a partner such as Synchroteam, to assist you in integrating and optimizing technological opportunities.
Change your approach from proactive to reactive
Businesses that provide services are fully aware that the days of waiting for client calls are long gone. These days, the usual is a field service business recommending their services to customers themselves. For instance, businesses might advise their customers about the best time to perform updates and maintenance, using real-time data they receive from connected machines (IoT).
Go mobile
One of the greatest partners for any field service business is a smartphone. Give your field technicians smart devices so they can access right service information anytime, anywhere. Thanks to geolocation, you will also be able to find the closest technician to any essential operation.
Automate as much as you can
Automating business processes is the key to a successful transformation of any field service business. It could result in up to a 20% boost in staff productivity! Make a list of all the processes involved in your daily workflow, and find out how to implement them in your field service software.
Use data to make informed decisions
The combination of data analysis solutions and information about your everyday operations can help enhance company efficiency by up to 20%. You’ll learn about consumption patterns, most lucrative areas, most efficient technicians, and so on.
Involve the whole team
Technology alone won’t make your field service business become digital. The whole business culture needs to undergo a significant shift. Consequently, all staff members must participate in the procedure. Their involvement is crucial to the company’s success. You should then give a voice to your workers in meetings, provide them with comprehensive training on the new tools, and take their suggestions for improvements into consideration.
Select a suitable field service management tool
Examine your field service business procedures, specific needs, and goals in detail. With this information at hand, choose the FSM solution that most closely matches your needs. And of course, bear in mind the most important features it should include! Customization options, compatibility with other systems, and integration with mobile devices.
Synchroteam is a clear example of a FSM software that fits this description. It’s a cutting-edge management system that helps companies like yours to take the digital leap. Download the free demo now and give it a try!
Image by Jakub Zerdzicki
