Why should I use field service software? you may be asking yourself after reading the title of this post. Let us explain.
Field service companies must always be more productive and efficient because they operate in a highly competitive market. This means streamlining procedures and doing away with old paper-based methods.
Using an office-only IT system is no longer a valid option. It just makes no sense for field workers to have to spend half a day in the office, entering data into the system. Or even if they assign administrative staff to handle it. This outdated system is too prone to mistakes that affect the data.
The advantages of field service software impact numerous organizational procedures. These include planning, keeping track of, and producing reports automatically. The employees will have more time to devote to client service as a result of everything.
Businesses that cope with fluctuating schedules are the ones that benefit the most from field service management tools. The scheduling optimization it provides helps with cancellations and unforeseen activities. Additionally, organizations that have to schedule complex tasks in advance need systems that can handle increasingly intricate workflows. Tasks such as managing stock of spare parts, ensuring availability of resources, or coordinating approvals with subcontractors.
What are the trends in field service management software?
The most recent reports from different consulting firms on field service management systems already predicted it in the past few years. Field service management will see a trend toward the incorporation of specific technologies in their workflow. And it’s all becoming a reality! Everyday we see more and more field service companies adopting services like artificial intelligence (AI), video streaming, and the Internet of Things (IoT).
Most importantly, when companies implement a system such as field service software, the majority of them mention customer satisfaction as the primary benefit.
Also, more than 75% of field service organizations with more than 50 employees plan to use mobile applications. And these include features that go beyond simple data collecting. Instead, they give professionals more tools to execute their jobs even better. As for IA, it’ll control and program 10% of urgent field service jobs.
Cloud-based solutions are the the natural choice
Nowadays, you can find field service software that is hosted directly in the cloud. This helps businesses save a significant amount of money on local infrastructure investments.
Also, we would have to mention another key component: real time. Especially if that field service software solution allows for mobility (available from a tablet or smartphone). All employees will be able to obtain the information they require at all times. And of course, they’ll also have the ability to promptly enter the information on each visit.
In these situations, customers will also have certain benefits. For instance, they will have direct access to a calendar with available slots. A calendar which, by the way, is updated in real time by the head office and other employees. This will allow them to obtain prompt confirmation of future reactive or preventive maintenance visits.
But what about limited geographic coverage, you may be thinking. Or the possibility that employees may be working in remote locations… In those cases, it is not always possible to ensure mobile communication. No worries! A good field service software tool will also offer offline availability for those cases, which is also crucial.
What if the program could also allocate tasks and routes intelligently? And consider factors like worker skill levels, workforce availability, and distance from the site? Is there anything that can help with that?
The answer is yes. If you’re searching for a field service software solution that can really help you differentiate yourself from the competition, Synchroteam is the answer. A complete FSM tool that uses technology, centralized information and knowledge to help you focus on giving your customers the best service ever.
Don’t hesitate! Don’t pass up on the chance to change things in your field service company for good. This is your moment to stand out from your competition. Download our free demo and take the leap!
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